Frequently Asked Questions (FAQ)

What types of cleaning services do you offer?

We offer a range of cleaning services, including regular cleaning, deep cleaning, move-in/move-out cleaning, and specialized services such as post-event cleaning and eco-friendly cleaning. Our services are designed to meet diverse needs, from routine maintenance to intensive cleaning.

How do I schedule a cleaning service?

To schedule a cleaning service, you can contact us via our website’s contact form, call us directly, or email us. Our customer service team will work with you to determine your needs, discuss scheduling options, and confirm your appointment.

Are your cleaning products safe for pets and children?

Yes, we offer eco-friendly cleaning options that use non-toxic and safe products for pets and children. If you have specific concerns or preferences regarding cleaning products, please let us know, and we will accommodate your requests.

How much does your cleaning service cost?

The cost of our cleaning services depends on factors such as the size of your home, the type of cleaning required, and any additional services you may need. For an accurate quote, please contact us with details about your home and cleaning needs, and we will provide a customized estimate.

What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling. If you need to cancel or reschedule your appointment, please notify us as soon as possible to avoid any cancellation fees and to help us accommodate other clients.

Do I need to be home during the cleaning?

It’s not necessary for you to be home during the cleaning. Many of our clients prefer to provide us with access to their home via a key or security code. However, if you prefer to be present, we’re happy to accommodate that as well.

Are your cleaners insured and background-checked?

Yes, all our cleaners are thoroughly background-checked and insured for your peace of mind. We prioritize the safety and security of our clients and ensure that our team members are trustworthy and professional.

What should I do to prepare for a cleaning service?

To ensure an efficient cleaning, please pick up any personal items and valuables. If there are specific areas or items you want us to focus on, please let us know in advance. We aim to provide a thorough clean and appreciate your assistance in making the process smooth.

What if I’m not satisfied with the service?

Your satisfaction is our top priority. If you’re not completely satisfied with our service, please contact us within 24 hours, and we will address any concerns you have. We will work to resolve any issues promptly to ensure your satisfaction.

Can I request specific cleaning tasks?

Yes, we offer customized cleaning solutions and are happy to accommodate any specific tasks or requests you may have. Please inform us of your preferences or special requirements when scheduling your service, and we will do our best to meet them.

How do I provide feedback about the service?

We welcome and encourage feedback from our clients. You can provide feedback via our website’s feedback form, email us, or call our customer service team. Your input helps us improve our services and ensures that we continue to meet your expectations.

Do you offer any discounts or promotions?

From time to time, we offer special promotions and discounts. To stay informed about our latest offers, check our website or subscribe to our newsletter. Feel free to ask about any current promotions when you contact us for a service.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help and ensure that your experience with Purely Domestic LLC is as smooth and satisfactory as possible.